DISQUS

Adam Ostrow · 1 year ago

Damn, that's horrible, they could have at least given you a $20 gift card - the cost of coffee at places like Tim Horton's and Starbucks in 90% marketing anyhow.

I had a similar experience at Food Lion where I used my debit card to get $50 cashback ... but forgot to take the cash. Came back half an hour later and they gave it to me no questions asked.

Jeffro2pt0 · 1 year ago

I work at a damn grocery store, and customers who complain about anything are usually greeted with some sort of gift certificate, even if they are dead wrong.

Jeffro2pt0 · 1 year ago

Damn man, that really sucks. Godo thing about the web though is that you can let a whole lot of people know about experiences such as this. This blog post will probably end up damaging them in some way or another albeit a small one perhaps. The cashier who miscounted the change, she wasn't blonde by chance?

StevenHodson · 1 year ago

My tells me that she was blond :) but more importantly she feels like she has been ripped off by the whole process.

CyndyA · 1 year ago

First, always count your change no matter how large a bill you use!

Secondly, this is absolutely ridiculous. From what felt like a lifetime in food service of some sort, I can tell you that I have never seen a company that doesn't count the til at the end of the day, if not the end of a shift. They didn't realize that the till was over? Or is the employee skimming?

StevenHodson · 1 year ago

My wife said "thank you very much - I'm glad I'm not the only one asking those questions" :)

Gorgeous · 1 year ago

Also, that location is the training ground for new Tim Horton employees. They train there then get shuffled off to other locations in the area.

Considering this, they should've been more inclined to admit to a mistake.

Like mentioned already... they should've at least given you $20 in gift certificates to keep you as customer. It likely costs them less than a dollar in actual product costs to do that.

Voyagerfan5761 · 1 year ago

That is pretty ridiculous. I've even been to Tim Hortons (on the way to an outdoor program in Temagami, ON). In my opinion their product range is better than Starbucks.

But... I paid with small bills. In American currency, no less (I was heading for two months in the wilderness; why would I need money?). Or maybe our trip leader just took care of it... I don't remember.

The fact that they didn't believe you is pretty ridiculous. As you said, the customer is always right. Basic business philosophy, no?

Colby Olson · 1 year ago

This is more widespread than just TH. I see it everywhere. It has gone from "thank you for buying my stuff" to "thank me for selling this to you." Ridiculous.

Grimes · 1 year ago

Because one asshole short changes you Doesnt mean everyone that works at tim hortons is bad... Decide not to go there if you want . Its your descision. However.. It still could of been a accident if your wife payed with a 100 she could of gotten 4 20s, instead of 5 which is actually beliveable and completey possible. Some people are so depressed because they hate there job so much and have been harrased by customoers that they could be acting careless and give you the wrong amount of change. And for the record dont pay with large bills ever...

Steve · 1 year ago

Perhaps you should quit your bitching.
Accidents do happen.

StevenHodson · 1 year ago

I can understand accidents - we all make them them. But when the overhead
video shows exactly what the employee was doing it was no accident. When the
owner of the franchise says that there is nothing he can do to rectify the
situation where it is obvious that the counter person has shortchanged my
wife - either intentionally or not - when it is quite obvious that she had
been short changed.
As for bitching as you call it this is my blog and when someone does
something like this to my wife I can fucking well bitch all I want. You were
not on the end of the condescending phone calls .. you were not on the end
of being told "tough luck"

The funny thing is that all it would have taken from somebody at Tim Hortons
was an apology - which we never got.